Hosting Zoom, an industry-leading provider of web hosting services, today announced the rollout of a number of new customer-focused support initiatives. Under the lead of the recently hired Director of Support, enhancements to the client dashboard as well as a revamped Service Level Agreement (SLA) demonstrate Hosting Zoom’s dedication to their client base. The new Director of Support, Jim Sowell, was recruited into the role a couple months back and is tasked with managing support services, quality and communications. Sowell will be the senior level management contact over other support managers and also regularly participate in Hosting Zoom’s message boards.

Several hundred improvements have been made to the client dashboard, the most notable ones being the following:

- View health status of servers, including history
- Support Center content has been rounded out with Tutorials, Guides, Knowledge base, FAQs, useful downloads, and access to Community Forums.
- Reply to ticket updates and notification via emails
- New ticket escalation processes
- Create multiple users (up to 5) with access controls
- New ticket rating, feedback system and search features
- Integrated rewards points and ordering
- Many order form improvements including order tracking
- Rewards points and affiliate stats improvements
- New private messaging system
- Monitoring improvements include uptime reports and logs
- Ability for dedicated and VPS clients to add monitoring with instructions free of charge
- Manage private name servers
- Automating all orders, API improvements

A new SLA includes a 100% uptime guarantee and a new 10X (1,000%) SLA credit for all clients. See the exact details of the SLA at www.hostingzoom.com/tos.php.

“Our clients have proven to be some of the most loyal in the industry, and we wanted to thank them for their continued business by reaffirming our commitment to them,” says Greg Landis, CEO of Hosting Zoom.
“Research consistently shows the cost of acquiring new customers is always higher than retaining existing ones. Higher customer satisfaction and positive word-of-mouth will complement our compelling sales initiatives we have readied for the fall and winter.”

About Hosting Zoom
Hosting Zoom is a privately held web hosting company based in Houston, Texas. Hosting Zoom is an industry-leading provider of web hosting services to small and medium-sized businesses, government agencies and non-profit organizations worldwide. Hosting Zoom customers enjoy the flexibility of choosing from a full suite of hosting solutions, ranging from shared hosting and virtual private servers to dedicated and managed hosting. Each plan is backed by a world-class data center infrastructure and network, and supported by a rock solid customer service operation.

Source : myhostnews.com

Canadian dedicated server hosting leader, Cirrus Tech Ltd., has announced an update to their Intel Dedicated Server hosting plans. In addition to keeping up with the latest processors on the market, Cirrus Tech hopes to attract clients looking for a customizable dedicated server solution at an affordable price.

For clients looking for a powerful server, Cirrus Tech’s Intel Enterprise Servers include 2 x Six Core Intel Xeon 5600 series processors. Clients who are looking to purchase or upgrade to a dedicated server, but do not require bleeding edge performance, can take advantage of the more affordable Pro Servers with Quad Core Intel Xeon 5500 series processors. Clients also have the ability to upgrade the RAM and hard disks on any customizable server.

“Having been in the web hosting industry for over 10 years, we’ve seen our clients’ server requirements change significantly,” explains Cirrus Tech CEO, Ehsan Mirdamadi. “As a result, we’re always looking for the latest web hosting technologies to meet the adapting needs of our clients, and we feel that our latest CPU offerings meet these needs.”

In addition to their customizable dedicated servers, Cirrus Tech also offers a range of discounted, or Ready2Go, servers that can be provisioned within 24 hours. These servers are sold on a first-come-first-served basis, and are pre-configured with CPUs ranging from Intel Celeron to 2 x Quad Core Intel Xeon processors.

Intel claims that the 5500 series is the “Greatest Intel Xeon Performance Leap in History”, and the 5600 series surpasses the performance gains of the 5500 series. Clients wanting to future-proof their IT may want to consider Cirrus Tech customizable servers.

About Cirrus Tech Ltd
Cirrus Tech Ltd. has been actively promoting its services to the hosting industry since 1999. The company has focused on 24/7 tech support, value added services and a cooperative attitude towards all its clients. Cirrus is now one of Canada’s largest Web Hosting companies and is a leading provider of comprehensive Internet services. Cirrus provides locally based sales and engineering support for its Internet services in Toronto, Canada, and offers Web hosting services to customers in many countries.

Source : tophosts.com

Hurricane Electric, the world’s leading IPv6-native Internet backbone and colocation provider, today announced that its IPv6 Evangelist,  Owen DeLong, will discuss IPv6 transition at HostingCon 2010, the premier conference and trade show for the hosted services industry. The show will take place July 19-21 at the Austin Convention Center in Austin, Texas. On Wednesday, July 21st, Owen DeLong will participate in a presentation entitled “Preparing for IPv6 Deployment.” Owen will join John Curran, President and CEO, American Registry of Internet Numbers, to discuss how network operators should strategically plan and implement IPv6 migration.  The discussion will include guidance on how corporate IT departments can migrate to a dual v4/v6 stack, with information on configuring DNS, web and e-mail servers, and DHCP/SLAAC.

“I plan to tell attendees how to gain an advantage over their competitors by beginning their IPv6 transition now,” said Owen DeLong, Hurricane Electric’s IPv6 Evangelist. “If done properly, IPv6 transition can be a relatively painless process and yield a number of advantages, such as simplified network configuration and IT service extensibility.”

Hurricane Electric first deployed IPv6 on its global backbone in 2001. This backbone is one of the few that is IPv6-native and does not rely on internal tunnels for its IPv6 connectivity. IPv6 is offered as a core service and every customer is provided IPv6 connectivity, as well as classic IPv4 connectivity.

Last November, Hurricane Electric announced that its IPv6 network had doubled in less than a year to more than 600 associated IPv6 backbones.  As of today, Hurricane Electric has further increased its count of associated IPv6 backbones to more than 830.

In addition to offering enterprises free IPv6 certification, last year Hurricane Electric released an IPv4 depletion Application for the iPhone and Google Android platform plus additional tools to educate CIOs and network administrators about the urgency of this transition.

About Hurricane Electric
Hurricane Electric is a leading Internet Backbone and Colocation Provider. Hurricane Electric operates its own global IPv4 and IPv6 network and owns several data centers in Fremont, California, running multiple N-by-10 Gbps links throughout North America, Europe and Asia.  Founded by Mike Leber in his garage in 1994, Hurricane Electric now operates the largest IPv6 Internet Backbone in the world as measured by the number of networks connected.

For additional information on Hurricane Electric, please visit www.he.net.

Source : myhostnews.com

Newtek Web Hosting, the technology services division of Newtek Business Services, Inc., yesterday announced that it has added the Microsoft Web Application Gallery to the list of tools available within the WebControlCenter, their account management application. The company mentions that the Web App Gallery is included for all shared hosting plans hosted on the Windows Server 2008 and IIS7 platform and provides users with easy installation of over twenty popular PHP and ASP.NET-based web applications.

It articulates that Microsoft’s Web App Gallery includes widely used blogging platforms, content management systems, photo galleries, tools, and forum software. And with a 1-click, or near 1-click, installation process for all included apps, users can quickly and easily install the applications of their choice and have them online and fully operational within a few short minutes.

The company avers that its Web App Gallery tool is included free on all new ASP.NET and ColdFusion 9 hosting plans, which are both hosted on Microsoft’s latest web platform, Windows Server 2008. It adds that some of the applications included in the Web App Gallery, and supported by the company, includes WordPress, DotNetNuke Community Edition, Acquia Drupal, Umbraco CMS, phpBB, and Gallery Server Pro to name a few.

“Seeing the huge benefits of giving our customers an easier way to deploy widely used applications, our phenomenal Development Team placed a great deal of time and resources into building out the Web App Gallery tool within the WebControlCenter,” said Bob Cichon, President of Newtek Technology Services. “It not only saves time and makes things easier for designers and developers, but it adds significant value for hosting resellers using our environment for their own clientele.”

Source : web-hosting-top.com