GoDaddy World Class Hosting

GoDaddy.com states that they offer world-class hosting as good as or better than most hosting companies offer, but we feel they are referring more to their state-of-the-art, World Class Data Center rather than to their actual web hosting products and customer service. A web host can have all the technological bells and whistles in the world backing them, but if a host service doesn’t have solid customer support and a few key features, that host will fall short of the competition.

GoDaddy.com does offer some very attractive and affordable packages. But certain key features are missing with the GoDaddy solution, as compared to our higher ranked web hosting solutions.

Feature Set:

GoDaddy is not a bad value, but lacks a lot of features that competitors offer for virtually the same price. GoDaddy offers 5 GB of disk space storage, 500 email accounts, 250 GB monthly data transfer, and limited on languages/platform support. Many other web hosting providers offer more for less. All plans with GoDaddy include these features: World Class Data Center, online set-up and instant account activation, FrontPage Extensions, 24/7 FTP Access, best-of-breed routers, firewalls and servers; Web Site Statistics, free setup, daily backups, 24/7 monitoring, 24×7 email, telephone and web-based tech support, 24/7 physical security and secure SSL Certificates (an optional extra) GoDaddy places their emphasis more on technology than on customer support.

Customer Service:

Customer Service is what separates great hosts from the mediocre. GoDaddy offers an array of support options, such as Email Support, Telephone Support, an FAQ Section on their Web Site and access to various user guides. Unfortunately, there are a few items that are definite drawbacks with their Customer Service. If you use their Email Support, you will not get a response for 10 to 12 hours. Too long for most customers! GoDaddy even posts this right on their Web Site. I wouldn’t be boasting about a 10 to 12 hour response time. If you don’t want to wait for an email, there phone support is a little better. The average waiting period we experienced was 30 minutes. This is still too long of a wait and much longer than the wait we experienced with other web hosting companies that we reviewed. The tech I finally did speak with was not well-informed about the products or services offered and not eager to help. Unfortunately, Go Daddy does not offer live chat, a valuable customer service tool that allows you to receive instant help online.

Control Panel:

GoDaddy is not too difficult to use, even without a technical background. Most functions within the Account Management tool are similar to other control panels, but GoDaddy.com’s panel lacks certain features that competitors offer. On the plus side, with GoDaddy.com you can perform account management tasks, email management, web security, database setup and management, manage statistic tools and install FrontPage Extensions (without these supported by your host, you can’t take advantage of all the perks FrontPage offers).

Summary:

Overall, GoDaddy has some catching up to do with the competition. With lackluster customer service and missing key features, look to other providers that offer more value for your money. If GoDaddy would invest in customer service improvements, they would be a more attractive contender.

About Go Daddy Hosting

One of the most well known names in web hosting would have to be Go Daddy Hosting. This is a company that is seen all over TV, and has been in business since 1997. It was created by a Mr. Bob Parsons and is now the supplier of over 27 million domains, and this number is ever growing. There are a lot of great things about this site, but the main thing that you should know is that Go Daddy Hosting is here to help you.

Go Daddy Hosting Features

The great thing about Go Daddy Hosting, and the main reason why everyone uses it, is because of the amazing features. Not only do they have a lot of different plans that offer different amounts of web space to fit just about anyone’s needs, they also offer a hand full of other services that are not offered by a lot of other sites. First of all, they offer a web site creation tool that allows everyone to be able to create their own web site. However, the coolest thing that you get is with the email. Not only do you get spam protection, you also get anti-phishing filtering as well. You also get a handful of other e-commerce tools to help make your stay on the internet a fun one.

Go Daddy Hosting Support

The overall best thing about Go Daddy Hosting is the support that you get with it. This is not like other sites that you have to call during business hours to get the help you need. Go Daddy Hosting offers 24 hours, 7 days a week support. No more wondering if you are going to be able to get help when you need it the most, because there is always someone at Go Daddy Hosting to help you. They even have some online support as well, like email and FAQ’s. This assures that you will get the support you need when you need it!

Go Daddy Hosting Reliability

You get a lot when you choose to go with Go Daddy Hosting, but the one thing that they are known for is their reliability. When you have a web site on Go Daddy Hosting you know that this is a web site that is going to have support all the time. That is because they offer 99.9% up time, guaranteed! Other web sites say that they have this, but none of them offer a guarantee on it. They also have the best routers and servers out of any other web hosting provider on the net.

Conclusion

There are many web hosting providers out there, but the fact remains that there is only one Go Daddy Hosting. They did not become number one by sitting in their offices doing nothing. They are going to be there to help you when you need help. On top of that, they are going to make sure that your web site is up and running the way that is should be. This is a company that cares about you and how your web site is doing.

Source : http://www.godaddy.com