Zen Internet, an internet service provider, today re-launched its website www.zen.co.uk as part of its continual improvements to its online presence. The company avers that design improvements have been made to the site and new navigation introduced, making finding the right information quickly, much easier for visitors to the site.

It states that additionally, the product and service information has been split into customer segments. Tailoring the information on these pages will further enhance a visitor’s browsing experience. The Knowledge Base and the Support Forum have also been updated to reflect the new design. The Knowledge Base is the online resource that includes help and support articles. The Support Forum is the online community area where its customers can discuss aspects of their service and other topics. The company adds that further enhancements to these areas are planned in the near future.

It mentions that it is also today launching the official company Twitter account, @zeninternet. An official company Facebook presence is planned for launch later in the summer. Company tweets are likely to include: latest company news, awards, status alerts, plus any general commentary regarding the company. The company says that visitors may provide feedback about the changes to the site, through the feedback link on the footer of every page of the website.

“These new developments are just part of the ongoing improvements in our online presence. The new look website aims to make it easier for visitors to browse the site and find the information they are looking for. We are also really excited about launching our presence on Twitter and look forward to networking and communicating with the growing social media community,” said Andrew Saunders, Head of Product Management and Marketing, Zen Internet.

Source : hostingdirectorys.com

The Planet, a privately held dedicated hosting company, yesterday announced that Dynapp, Inc., a provider of dynamic website and applications building tools, has adopted its new Server Cloud as an added service for its existing hosting platform. The company says that headquartered in Macon, Ga., Dynapp provides a broad array of applications and services for websites and web based businesses, all built on its proprietary content management system. Additional Dynapp services include development of ecommerce systems, email newsletters and other web related requirements.

It avers that the Dynapp framework eliminates the complexities associated with website development and management by offering “plain English” directions for its users. The company adds that Dynapp also provides hosting solutions for its clients who opt to have Dynapp manage their websites with around the clock support.

“We expressly designed Server Cloud to meet the requirements clearly articulated by our customers,” said Tom Blair, Vice President of Global Sales for The Planet. “Customers rely on us for high availability, seamless scalability and generous bandwidth, which they’ll find in our new Server Cloud. There’s already been tremendous interest in this new offering, as an important and attractive option to add to their existing hosting capabilities, because of the significant value it provides.”

“Our clients count on us for unequivocal service and reliability,” said Dynapp Chief Technology Officer Wes Byrd. “We’ve had a number of questions from clients about cloud solutions, so we carefully evaluated a number that we felt were possibilities. Hands down The Planet provided the best solution for our business. The fact that bandwidth is included with each virtual server, accompanied by predictable pricing with no surprises, provides us with assurances that our clients will find this to be a good product for their specific requirements.”

Source : web-hosting-news.org

After two years of private testing, OnApp v 2.0 has been launched to respond to market demands for a cloud engine for hosting providers. OnApp v 2.0 provides hosting companies a cloud management system with multiple benefits that will increase revenues, cut costs and increase stability. OnApp has been successfully implemented by a handful of private companies who used it to deploy over 30,000 VPS servers worldwide, attesting to its flexibility, reliability and adoption in the marketplace.

“OnApp v 2.0 is the kind of solution that enables hosting companies to scale more efficiently and move from dedicated servers to clouds, and jump on board before the market leaves them behind. OnApp was a pioneer cloud engine that is now thoroughly market proven and is the most customizable cloud software that service providers can own and grow with. It will help hosting companies build their brands and reputations in the marketplace,” says Carlos Rego, MD of OnApp.

Initially, v 1.x of the OnApp cloud engine software was designed by a team with deep hosting experience to meet the specific market requirements of VPS.NET; the ability to deploy custom virtual machines in a matter of minutes, set up public or private clouds (with no overhead) and manage all server resources on a virtual platform. Additionally, support for multiple operating systems is handled with ease with OnApp’s technology, which enables simultaneous hosting of servers with various operating systems. It runs on commodity hardware, such as Dell or SuperMicro and it can adopt any SAN/Storage solution available.

“The demand for cloud hosting was beyond our expectations; more than 10,000 servers went live within seven months of entering the market, and have now deployed almost three times as much on our OnApp powered platform, making it the fastest growing entity within the UK2 Group, outselling dedicated servers 10:1” says Nick Nelson, MD of VPS.net.

Merrill Lynch estimates the cloud computing market will reach $160 billion by 2011,OnApp reduces the barriers to entry for hosting providers to tap into this lucrative and rapidly growing market.

OnApp is a fully customizable cloud engine, with built in failover and resource management, utility and resource based billing, support for both Windows and Linux VMs and can be deployed in less than one day.

Currently OnApp is offering a promotion that gives clients the first year for free and a subsequent monthly licensing fee of $10 per physical CPU core that includes free setup, integration and 24/7 phone support.

About OnApp
OnAppdelivers virtualization and cloud infrastructure solutions that enable service providers to offer public and private clouds. With over 30,000 deployed virtual servers in less than 2 years, it is becoming one of the fastest growing cloud platforms in the market and the preferred choice for hosting providers looking to scale into the rapidly growing cloud industry. OnApp has offices in US and Europe and employs over 35 developers and can be found at www.onapp.com.

Source : hosting-news.org

Hosting Zoom, an industry-leading provider of web hosting services, today announced the rollout of a number of new customer-focused support initiatives. Under the lead of the recently hired Director of Support, enhancements to the client dashboard as well as a revamped Service Level Agreement (SLA) demonstrate Hosting Zoom’s dedication to their client base. The new Director of Support, Jim Sowell, was recruited into the role a couple months back and is tasked with managing support services, quality and communications. Sowell will be the senior level management contact over other support managers and also regularly participate in Hosting Zoom’s message boards.

Several hundred improvements have been made to the client dashboard, the most notable ones being the following:

- View health status of servers, including history
- Support Center content has been rounded out with Tutorials, Guides, Knowledge base, FAQs, useful downloads, and access to Community Forums.
- Reply to ticket updates and notification via emails
- New ticket escalation processes
- Create multiple users (up to 5) with access controls
- New ticket rating, feedback system and search features
- Integrated rewards points and ordering
- Many order form improvements including order tracking
- Rewards points and affiliate stats improvements
- New private messaging system
- Monitoring improvements include uptime reports and logs
- Ability for dedicated and VPS clients to add monitoring with instructions free of charge
- Manage private name servers
- Automating all orders, API improvements

A new SLA includes a 100% uptime guarantee and a new 10X (1,000%) SLA credit for all clients. See the exact details of the SLA at www.hostingzoom.com/tos.php.

“Our clients have proven to be some of the most loyal in the industry, and we wanted to thank them for their continued business by reaffirming our commitment to them,” says Greg Landis, CEO of Hosting Zoom.
“Research consistently shows the cost of acquiring new customers is always higher than retaining existing ones. Higher customer satisfaction and positive word-of-mouth will complement our compelling sales initiatives we have readied for the fall and winter.”

About Hosting Zoom
Hosting Zoom is a privately held web hosting company based in Houston, Texas. Hosting Zoom is an industry-leading provider of web hosting services to small and medium-sized businesses, government agencies and non-profit organizations worldwide. Hosting Zoom customers enjoy the flexibility of choosing from a full suite of hosting solutions, ranging from shared hosting and virtual private servers to dedicated and managed hosting. Each plan is backed by a world-class data center infrastructure and network, and supported by a rock solid customer service operation.

Source : myhostnews.com